Delete Your HERO Account

You can delete your account inside the HERO app or contact support. Account deletion disables login and removes direct profile/contact information; it does not erase all linked operational records or provider-held data.

Option 1 — Delete from inside the app (instant)

  1. Open the HERO Customer or HERO Driver app
  2. Tap Settings in the bottom navigation
  3. Make sure you are on the Profile tab
  4. Scroll to the bottom of the page
  5. Tap Delete Account
  6. Confirm when prompted. Resolve any assigned active delivery before deleting a Driver account.

Option 2 — Request deletion by email

If you are unable to access the app, email us at Hero@heroapp.app from the email address associated with your account and request deletion. We will process your request within 30 days.

What gets deleted

In-app deletion removes direct login/contact/profile fields and disables Driver availability. Linked delivery, payment, verification and audit records may remain for operations, disputes or legal obligations. Provider records, exports and backups require separate retention review; no automatic purge deadline or complete historical erasure is promised. Contact support about access, correction or remaining records.

This cannot be undone

Account access cannot be recovered through normal login after deletion. Retained operational records do not restore your login.

Customer Support  ·  Driver Support