HERO Customer Support

Need help with the HERO Customer app? We're here for you.

Frequently Asked Questions

How do I post a delivery?

Open the HERO Customer app and tap the + New Delivery button. Choose whether you're the Buyer or Seller, fill in the delivery details, and tap Confirm. A nearby HERO driver will be matched to your order automatically.

What's the difference between Buyer and Seller?

Choose Buyer if you're purchasing an item and need it picked up from the seller and delivered to you. Choose Seller if you've already sold an item and need a driver to pick it up from you and deliver it to the buyer.

How do I track my delivery?

Go to the Orders tab and tap your active order. You'll see your driver's live location on the map along with an estimated arrival time.

How does payment work?

Both parties agree to the exact item price with their addresses. Each payer separately reviews and authorizes their amount. Required payments are collected when the assigned Driver starts toward pickup, before pickup directions are released. Seller item transfers are processed at verified pickup; a Stripe transfer does not confirm bank receipt.

How do I cancel an order?

Orders can be cancelled before a driver is assigned. Go to your order in the Orders tab and tap Cancel. Once a driver has accepted, please contact us at Hero@heroapp.app.

How do I delete my account?

Use Settings → Profile → Delete Account, or contact support. Login and direct account details are removed; linked operational, legal and provider records may remain. See our deletion information.

I have a problem with my account.

Email us at Hero@heroapp.app with your account email and a description of the issue. We'll get back to you within 24 hours.